Cancellation Policy
Guidelines for Service Cancellations and Order Termination
Effective Date: 01 January 2025
Last Updated: 01 January 2026
Welcome to MINS! These Terms and Conditions govern your use of our website, services, and communications. By accessing our website or engaging with our services, you agree to abide by these terms.
Cancellation Policy
IT Products
- Orders can be cancelled before dispatch only.
- Once dispatched, cancellation requests will not be accepted.
Services
- Service cancellations are subject to the stage of project execution.
- If work has already commenced, cancellation may not be eligible for a refund.
Refund Eligibility
IT Products
Refunds are applicable only if:
- The product is damaged during transit
- The wrong product is delivered
- The product is defective (manufacturer-verified)
Refunds are not applicable for:
- Change of mind after delivery
- Opened, used, or tampered products
- Software licenses or activated products
Return Conditions
Returned products must:
- Be unused and in original packaging
- Include all accessories, manuals, and invoices
- Be reported within 48 hours of delivery
Refund Processing
- Approved refunds will be processed within 7–14 business days
- Refunds will be credited to the original payment method
Non-Refundable Items
- Software licenses
- Subscription-based products
- Custom-configured or special-order IT hardware
contact us at
Connect@minsglobal.com
080-21660188